Image

SERVICE TEST

We put the real customer experience in your company, or at your competitors, to the test - first hand and at selected touch points. We operate with absolute discretion and in a modern fashion. Our findings are impressively authentic and very convincing. Far more than mystery shopping.

Due to rising customer expectations and demands and increasing pressure due to growing global competition - online as well as offline - a consistently impressive service quality is becoming a decisive success factor. Any deviation from your brand promise results in customer complaints which ultimately become a significant cost factor. For the effective control of all key and crucial touchpoints it is important to review the actual customer experience at regular intervals so as to be in a position to swiftly respond to and address service quality issues. We are slipping into the role of attentive customer of your business, appear at all touchpoints defined beforehand and engage in ‘customer’ interaction with your employees and/or business partners and collect valid data at all relevant channels. A subsequent precise analysis and the identification of the underlying causes allow us to derive measures to be taken to implement clear corporate logic of action to guarantee the desired service quality. We open your eyes and ears and help you better understand your customers. Additional service control tests carried out on your employees will provide you with new insights, inspire and pique your interest and impact positively on your decision to redesign the customer experience in your company.

Experts in the role of customer, real customer experiences, meaningful and significant results, profitable evidence. We know that customers appreciate businesses who live up to their promises. You too?

SERVICE TEST

We put the real customer experience in your company, or at your competitors, to the test - first hand and at selected touch points. We operate with absolute discretion and in a modern fashion. Our findings are impressively authentic and very convincing. Far more than mystery shopping.

Experts in the role of customer, real customer experiences, meaningful and significant results, profitable evidence. We know that customers appreciate businesses who live up to their promises. You too?

Contact us

Find us

Terms and Conditions