myservice
Alternative to: Inconsistent Service Processes, Long Onboarding Times
Companies deploy “myservice” when service processes are complex and inconsistent (high quality fluctuations), new employees or part-timers require long training periods, quality standards are not maintained despite intensive training, or frequent service updates are difficult to roll out. Often a digital tool is missing that guides employees in real-time through optimal, company-specific service processes – particularly critical for service centers, retail, hospitality.
With our software, we enable consistently uniform and efficient service delivery according to company-specific requirements. For a consistently high-quality level in personal customer contact. For rapid deployment of new employees, immediate introduction of new service processes, and sustainable increase in customer satisfaction.
Organizations that customers rate as particularly service-oriented manage to consistently deliver uniform, customer-centric, and efficient services despite a wide variety of service processes. “myservice” provides your employees with all company-specific service processes for interactive use in personal customer contact. This ensures compliance with all company requirements at all times and achieves a consistent quality level of services.
New employees, including part-timers, can be deployed quickly and flexibly since all defined processes can be easily and clearly executed. Existing teams can immediately adapt their previous approaches to new service processes. “myservice” provides all employees with security regarding optimal interaction with customers while maintaining all specified details, which significantly positively affects service quality and thus customer experience.
Typical Implementation Outcomes:
- Onboarding time: 60-70% reduction for new employees
- Service errors/deviations: 30-40% fewer
- Customer satisfaction scores: demonstrably +15-25% higher
- Rollout of new service standards: 50% faster
